Terms of service

OVERVIEW

This website is operated by redpandakura (“we”, “us”, “our”). By accessing or using our website, products, or services (the “Services”), you agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree to these Terms, you must not use our Services.

Our store is hosted by Shopify, which provides the eCommerce platform that allows us to sell our products and services.

2. ELIGIBILITY

You must be at least 18 years old, or have permission from a parent or legal guardian, to use our Services.

You agree that:

  • All information you provide is accurate and current
  • You are responsible for maintaining the confidentiality of your account
  • You are responsible for all activities under your account

3. PRODUCTS AND SERVICES

We make every effort to display our products accurately. However:

  • Colours and images may vary depending on your device
  • Product descriptions and pricing may change without notice
  • Availability is not guaranteed

For collectible and trading card products:

  • Product condition may vary unless explicitly stated
  • Sealed products contain random contents and specific outcomes are not guaranteed

4. ORDERS

By placing an order, you are making an offer to purchase a product.

We reserve the right to:

  • Accept or decline any order
  • Cancel orders due to pricing errors, stock availability, or suspected fraud

An order is only confirmed once payment has been successfully processed.

5. PRICING AND PAYMENT

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices:

  • May change without notice
  • Do not include shipping costs unless specified

You agree that:

  • You are authorised to use the payment method provided
  • All payment information supplied is accurate

6. SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Events outside our control

Risk of loss or damage passes to you upon delivery, in accordance with applicable Australian law.

7. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy.

Australian Consumer Law Notice

Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for reasonably foreseeable loss or damage
  • Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

We do not provide refunds for change of mind unless stated in our Refund Policy.

8. INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, and designs, is owned by or licensed to redpandakura and is protected under applicable intellectual property laws.

You must not:

  • Copy, reproduce, distribute, or exploit any content without prior written permission

We do not claim ownership of third-party intellectual property (such as trading card brands or anime franchises), which remain the property of their respective owners.

9. THIRD-PARTY LINKS AND TOOLS

Our Services may include links to third-party websites or tools.

We:

  • Do not control or endorse these third-party services
  • Are not responsible for their content, policies, or practices

You access them at your own risk.

10. PROHIBITED USE

You agree not to use the Services:

  • For any unlawful purpose
  • To infringe upon intellectual property rights
  • To transmit harmful or malicious code
  • To interfere with the security or functionality of the Services
  • To attempt unauthorised access to our systems

We reserve the right to suspend or terminate your access if you breach these Terms.

11. DISCLAIMER

To the maximum extent permitted by law, our Services are provided “as is” and “as available”.

We do not guarantee:

  • That the Services will be uninterrupted or error-free
  • That product descriptions or content are free from errors

Nothing in this section excludes your rights under the Australian Consumer Law.

12. LIMITATION OF LIABILITY

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss, including loss of profits, revenue, or data.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to:

  • Replacement of goods
  • Repair of goods
  • Refund of the purchase price

13. INDEMNITY

You agree to indemnify and hold harmless redpandakura from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.

14. TERMINATION

We may suspend or terminate your access to the Services at any time if you breach these Terms.

15. GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.

You agree to submit to the jurisdiction of the courts of Queensland and the Commonwealth of Australia.

16. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of those changes.

17. CONTACT INFORMATION

Trading Name: redpandakura
Email: redpandakura@gmail.com
Address: Business address TBC
ABN: 47642820821